Frequently Asked Customer Questions
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Something went wrong and I'm not sure whether I have my tickets or not.If you reload the seating
chart for reserved seating events and your transaction was successful, the seats you selected will now have X's on them.
(This obviously does not work for general admission and it is not 100%, because
the seats could have been purchased by someone else.) How to check for sure: If you entered a valid email address
from an email domain that can deliver mail from Demo Tix•R•Us you can request your transaction id be emailed to you.
Go to the transaction retrieval section of MyTix
and have it email you your transaction id(s).
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I was charged for tickets but I don't have them. What do I do?Whether your tickets are designated
as self printing or not you can look up your transaction. Your TRANSACTION ID from
your receipt, plus your email will cause the system to pull up the tickets. The transaction id acts as a key so other people who
may happen to know your email can not get your tickets. Go to the retrieval secion of MyTix. Enter
your transaction id and your email. The ticket link(s) from that transaction will appear on the screen. If you
click them it will take you a page with your ticket information on it, and from there you may print them. If you believe you should have
been mailed hard tickets as well you will need to contact the event staff. Who knows, they may accept the self-print ticket
even though they officially use hard tickets.
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I lost my receipt or never got one. Now what?
See the first question in the FAQ for how to retrieve your transaction.
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Can I cut the tickets apart that printed on a sheet?Yes. Each seat is bar coded individually. Although most customers
prefer the convenience of a single document per group, if it
suits your arrangements better to cut them apart, no problem.
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Why should I buy tickets online?
Let us count the reasons...
- Convenience: A few flicks of your fingers and the tickets are taken care of.
- Time/cost effective: Do you know the cost of driving downtown to pick up tickets?
Check the TCO/mi of your car at edmunds.com My relatively modest car cost
$.40 per mile in 2005 and it will only go up from there. A whopper hummer costs a lot more. When you buy online you're not spewing CO into the air.
And when you factor in your priceless time, it becomes a no-brainer.
- Buyer Protection: Your receipt and ID will get you seated in case you lose or never receive your tickets. Even if you lose your receipt, your name and the seats you paid for will be registered at the box office so you can still be seated.
- Better selection: Online ticket sales are instant so you know at a glance what seats are available. Physical outlets only have certain tickets, and you never know if they have sold them or not.
- Discounts: As event producers start using Demo Tix•R•Us, they realize what a hassle it spares them and start encouraging you to buy online by discounting their online tickets.
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How do I know Demo Tix•R•Us is an authorized ticket agent for this event
and not some bogus website who says they are and just takes my money?
Excellent question. Typically customers come to our buy panels directly from links on the event producer's website.
The producer is not going to put up a direct link to a bogus site. If you came that way you're good. If you came
via offline publicity, again, look at the URL. Our clients will advertise "Tickets available from http://demo.tixrus.us"
or "Tickets available from http://demo.tixrus.us/77" on their posters, flyers, on the radio, and other publicity.
They would not advertise a bogus site. If you have any doubts, contact the event producer and ask them.
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OK, I believe Demo Tix•R•Us is real, but how do I know I'm really giving my money to Demo Tix•R•Us and not some
bogus website that looks like it and just takes my money?
In a sense you know you are successful when you are "phished" (spoofed). In 2007 a bogus "phish" web site was set up that looked like TixRUs
claiming to have discounted tickets for several of our events. All
it did was take people's money and give them nothing. If you copy the URL in directly from official offline publicity, or enter by clicking a link on the official producer's page,
you are more than likely good. Just make sure the producer's page and/or their publicity was real to begin with!
If you just found some random website on google, BE SUSPICIOUS!
Here is the
foolproof way to avoid being a chump:
Look at the URL!
If it has our domain (demo.tixrus.us or something.demo.tixrus.us)
right after
http:// or https:// AND right before any slashes it is our site.
If it does not have this or if they are trying to fool you by putting "demo.tixrus.us" or some
variant of it is elsewhere in the URL, IT IS NOT OUR SITE and DON'T GIVE THEM MONEY.
Please also be sure that any page on which sensitive personal data is being entered
has
https in the URL and is properly padlocked in
the lower right corner of your browser.
Here are some examples of OK vs spoofed site URL's:
| OK URL |
Why it is OK |
| https://demo.tixrus.us/creditcard.php |
demo.tixrus.us is only thing between http(s):// and / |
| http://demo.tixrus.us/seatreserve.php?eid=7 |
demo.tixrus.us is the only thing between http(s):// and / |
| http://demo.tixrus.us/18 |
demo.tixrus.us is the only thing between http(s):// and / |
| http://www.demo.tixrus.us/print_ticket.php |
www (or something else) BEFORE demo.tixrus.us and before slash is OK |
| Possibly Evil URL's |
WHY it's NOT demo.tixrus.us |
| http://www.innocucity.com/demo.tixrus.us |
demo.tixrus.us not between http(s):// and /, domain is innocucity.com.
This might be a link to us (or not), but it is not us. |
| http://10098322423388774234434888732 |
all numbers is obfuscation -- only bad guys do this |
| http://www.forreal.com?redirect=demo.tixrus.us&bla=2948w%2043234E9%FE349 |
demo.tixrus.us not between http(s):// and /, the domain is forreal.com |
| http://demo.tixrus.us.something.com?buy=34989787789098&sec=09 |
other stuff AFTER demo.tixrus.us between http(s):// and / |
NOTE: It is legitimate (thouch some consider it sleazy) to "scalp", i.e. to speculate and buy blocks of tickets
and artificially create a sellout, then resell at higher prices. Use EXTREME caution
when buying tickets from a scalper, especially self-print tickets. An unscrupulous scalper could conceivably print multiple
copies of a single self-print ticket and sell them all. Only the first one to present at the event would
validate and by then the scalper and their website would have vanished. Our clients have the option to configure quantity caps, and we hope that
that plus customers' natural suspicion of buying self-prints from a scalper would discourage the practice. If you
do buy from a scalper, make sure it is one with long history and a good reputation.
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Do I have to have any special browser to use Demo Tix•R•Us reservation system? Any modern graphical browser will work. You must be able to receive cookies from Demo Tix•R•Us.us.
After much agonizing we made the decision to require JavaScript. We previously supported a non Javascript version but it was expensive to maintain, and our logs indicated that very few customers used it,
and it was unpleasant and clunky to use. With Google embracing AJAX technology (the core of AJAX is Javascript) the percentage of non Javascript browsers (including PDA's etc.) has fallen from around 9% to under
3% of normal shoppers depending on where you get your data. Using AJAX provides a smooth and intuitive customer experience, that many people have commented favorably on. It is simply more cost
effective for us to invest our limited budget in further development of AJAX rather than maintain total backwards compatibility.
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I'm one of those people with JavaScript turned off. What do I do?
There are some managed network corporations that push out a policy that turns off Javascript as a security risk, and furthermore disables their corporate users from enabling it. They probably don't want you shopping from work anyway. If your work computer is one of these,
use your home machine, or find a friend or a public library computer. If you can't do that, call the producer and dictate your data to them over the phone. They'll
be happy to make the buy on your behalf. >
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How will this appear on my credit card statement? You will most likely see a charge from Demo Tix•R•Us not the organizers of the event. However
a few producers have their own gateway and we run funds directly to them. So in those cases you willsee the charge
from the producer directly on your credit card statement.
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What's up with the fees? We believe in open and honest disclosure regarding fees. The fees cover the
reservations management service Demo Tix•R•Us provides to the show producer,
the cost of doing credit card transactions, and, in some cases, postage and handling for physical fulfillment.
Did you know you pay credit card fees (up to 4%!) almost every time you buy anything--even if you don't use a credit card!
You normally aren't aware of it because the fees are just rolled into the price of the item. Credit card transactions also assess a flat fee on each transaction, regardless of the value of it.
If we roll the fees into the price you see higher face value prices and no fees per se. If not, you see lower prices and all the overhead is separated out.
We offer our producers flexibility regarding breaking down the fees for their customers but you ultimately pay it one way or another.
On each order we also assess a flat handling fee to cover mailing or setting up will calls. This
fee is not charged if the producer has selected self print tickets.
Our fees are substantially less than most online box offices charge! One well-known competitor we found
charged as much as 33% in fees!
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Why can't all tickets be will-calls and avoid mailing them altogether?
Producers of events held at larger venues usually choose to predeliver the bulk of their tickets to avoid queues at the box office at curtain time and risk people being seated late.
A smaller venue, on the other hand, may be able to and prefer to do all its tickets as will-calls.
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What if I buy my tickets too late for delivery? Tickets sold after the cutoff date (usually 4-5 days before the curtain date) will not be mailed but will be automatically held as will calls,
since there is a danger the post office will not deliver them in time.
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Why do I pay the handling fee even if my ticket is a will-call? All buyers
pay the same handling charges whether a particular individual ticket is mailed or set up as a will call.
There is staff time and expense involved with organizing and setting up will-call envelopes, and paying someone
to be there to give them out. Will-calls are a hassle. The producers for larger venues don't wish to encourage them.
Don't wait until the last minute hoping to avoid the handling fee. You won't avoid the fee; you won't get the best choice of seats, and you may not get a seat at all.
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What about those tickets you can print on your own printer? Demo Tix•R•Us supports and prefers this ticketing method. We offer our event
producers the option to use if they wish, but since it requires a barcode validator and at least one
computer at the box office it is at their discretion. We believe it is the best way to do ticketing. If your favorite event
producer does not support self-print tickets, speak to them and urge them to do so. They will listen to their
customers--that's YOU!
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What's to stop people from printing fake and/or duplicate tickets?
We have numerous safeguards against that in place. For one thing each ticket has a unique bar code
which only validates once. The odds of guessing one are small. The odds of guessing one
for a reserved seat are infinitessimal. If someone duplicates a ticket, the first person to
use it will validate, any other copies will raise an alarm. Users need a code to access their
tickets. This is the exact same technology that the big ticket vendors use.
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What methods of payment will Demo Tix•R•Us accept? Nothing but the best and most convenient.. your VISA, Discover, or Mastercard.
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How do I know my credit card data is secure? Our transactions are handled through the encrypted secure sockets layer and our integrity is certified by a recognized third party. So are Paypal's. Look for a padlock icon at the bottom of your screen and the "https" in the URL of the page. When your browser is running an encrypted page it appears in the locked position. If you click that padlock you will see something like this:
If you click the View Cert Button it will show you the SSL certificate that your browser has decided to trust:
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What if I don't want to enter my credit card number into Demo Tix•R•Us? We recommend disposable one- use credit card numbers on general principle, so you never have to tell anybody your credit card number. Disposable credit card numbers resolve to your real credit card number at the processor once only, then they expire. So if anyone steals it, it won't be any use to them once you've used it. The real credit card number does not travel through the internet and the merchant never sees it.
Or....you may be able get in your car and burn outrageously expensive fuel driving to a physical outlet only to find they are out.
Your other options are to get a friend to buy your tickets for you or just not go.
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Can I purchase tickets for more than one event in the same transaction? Yes within
certain limits. The events must all be using the same ticketing configuration and being put on by the same organization.
This assures that uniform and consistent fees are applied to all items in the shopping cart. The system will
not permit you to violate these restrictions.
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Can I exchange or return tickets?
EXCHANGES: Demo Tix•R•Us does permit exchanges under certain circumstances. In a reserved-seat event you may exchange your tickets for different available seats at the same or lower price in the same performance. (This
makes no sense to do in a general admission event.) In either a reserved or a general admission event you may exchange your tickets for equal
or lower priced seats in another performance of the same show. In order to do this, please click the "My Tix" tab
and read the instructions beside Exchange Tickets.
RETURNS: Demo Tix•R•Us's standard policy is that there are no returns/refunds except in the case of the event being cancelled once your
seats have been secured. However, certain clients
who routinely sell out can afford to relax this policy. Refund requests should be made to the event presenter and will be granted or not
on an individual basis in accordance with their policy, and whatever arrangement they have made with Demo Tix•R•Us. The method of
refund may vary. Some presenters may be able to give you cash, or the refund may be done through Demo Tix•R•Us. In all refunds
there is a 15% restocking fee withheld from the refund.
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How can I get hooked up with a disposable credit card number service?Talk to your credit card provider and demand it. If they don't offer the service, cancel the card and join up with one that does. Money talks.
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What personal information do you collect?
In order to engage in commerce we need to have your name, address, credit card#, expiry, cvv and email. Any merchant needs this information.
If you have the option to use disposable numbers, the number is only good once. The only reason for a merchant to store credit card numbers is to make subsequent transactions
more convenient. We believe that growing use of disposable credit card numbers will make this practice increasingly ineffective and that online merchants will eventually quit doing it.
Because we are ahead of the curve we do not store credit card numbers on our servers. So if our database is ever stolen the bad guys won't get your credit card number.
We keep it floating around just long enough to submit it to a card processing service and then we throw it away.
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How much email will I get from Demo Tix•R•Us after I use the service?
You will receive a receipt from Demo Tix•R•Us when you place an order, and you may get reminders if you fail
to pick up your self-print tickets. If you correspond with us about any issue
we will answer via email. We send absolutely no spam.
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With whom do you share my data?We need to provide our event producers the names, emails and addresses (but not the credit card numbers) of customers
who have purchased tickets for their events so that they can send you your tickets,
and/or set up the will call box at the box office. Our event producers sign an agreement regarding exactly what they will
and will not do with your data. See producer agreement
We do not provide any of our individual customer data to any other third parties.
We may use aggregated data, such as what counties our customers come from, or average distance traveled to attend the event,
but no individual's personally recognizable data is ever shared other than as described above. If you believe one of our producers is violating the agreement, please speak to a Demo Tix•R•Us representative.
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Why does the page take so long to load? We cannot cache ticket buying panel pages, and we have to repopulate the whole thing from the database each time you load the page. If we didn't do that, someone might have bought a ticket in between page loads and the page wouldn't reflect that. We are working on making it faster.
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I'm thinking about producing my own event. How can I contract with Demo Tix•R•Us to do my tickets? Demo Tix•R•Us charges event producers nothing upfront except a cancellation deposit which may be waived in certain circumstances. Read the Producer FAQ and give us a call. We'll be happy to discuss your needs.
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I bought the self print tickets for someone else. I won't be going. What if they are carded as it says on the ticket?That statement is on the tickets to deter piracy.
In practice our presenters card a ticketholder only if they suspect a duplicate, and the situation comes up extremely rarely. If you buy a self-print ticket from us you are the only person who has access
to it. If you do not make copies for all your friends there will be only one copy and no one will be carded. If an unknown bad person somehow manages to hack your ticket,
they won't know the home address of the ticket buyer, and chances are that the authorized recipient of the ticket will. The producers may look for
the same last name, or knowledge of the home address in case no ids match and there are duplicate tickets. The idea is to discern who
is the legitimate person who gets seated and who is the fraudster who gets kicked out. In future versions of the
software you will have the option to assign a specific name to each ticket.
